IMPROVING THE MANAGEMENT OF PROVIDING PUBLIC SERVICES PROCESS BY FEDERAL SERVICE FOR ACCREDITATION
https://doi.org/10.17747/2311-7184-2017-11-25-29
Abstract
The article considers the ways of improving the management of providing public services process by Federal service for accreditation. Based on the analysis factors affecting the quality of government services are revealed: increased burden on the staff of the accreditation department, the "flow" of personnel, insufficient informatization of work on providing public services. These problems can be solved by expanding the functions and modernizing the structure of Federal state information system of Federal service for accreditation (FGIS of the Federal service for accreditation), the process of selection, adaptation and motivation of personnel improvement, auditing of working conditions, redistribution of the workload between the central body and territorial administrations of this organization.
About the Authors
I. N. Molchanov
Lomonosov Moscow state University Moscow, Russian Federation, Financial University under the Government of the Russian Federation, Moscow, Russian Federation
Russian Federation
Russian Federation
Doctor of Economic Sciences, professor, Professor of the «Political economy department» Lomonosov Moscow state University Moscow, Russian Federation; Professor of Public Finance Department, Financial University under the Government of the Russian Federation, Moscow, Russian Federation
A. I. Titov
Lomonosov Moscow state University Moscow, Russian Federation
Russian Federation
Russian Federation
Postgraduate student of the «Political economy department» Lomonosov Moscow state University Moscow, Russian Federation
References
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Review
For citations:
Molchanov I.N., Titov A.I. IMPROVING THE MANAGEMENT OF PROVIDING PUBLIC SERVICES PROCESS BY FEDERAL SERVICE FOR ACCREDITATION. Business Strategies. 2017;(11):25-29. (In Russ.) https://doi.org/10.17747/2311-7184-2017-11-25-29
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