THE MOTIVATION FOR IMPROVING THE QUALITY OF PERFORMANCE STATE CONTROL FUNCTIONS IN CONTEXT OF GLOBALIZATION
https://doi.org/10.17747/2311-7184-2018-3-26-28
Abstract
Тhe article is devoted to motivational aspects of the quality of services in the sphere of state control. The lack of the proper system of evaluation complicates the implementation an effective system of quality management. Problems of quality management in organizations are inextricably linked to issues of motivation. Nonfinancial methods of motivation proposed as the most perspective.
About the Authors
A. S. Proshkina
St. Petersburg State University of Economics, St. Petersburg, Russian Federation
Russian Federation
Russian Federation
M. M. Yakovlev
St. Petersburg State University of Economics, St. Petersburg, Russian Federation
Russian Federation
Russian Federation
References
1. Портал административной реформы. Мониторинг качества предоставляемых услуг [Электронный ресурс]. URL: http://ar.gov.ru/gos_uslugi_03_monitoring_kachestva_predostavleniya_gos_uslug/index.html (дата обращения 02.02.2016 г.).
2. Л Руус Й., Пайк С., Фернстрем Л. Интеллектуальный капитал: практика управления // 2-е изд. СПб.: Изд-во «Высшая школа менеджмента», 2008. С. 54–55.
3. Трифонова Н.В., Кошелева Н.В. Организационное поведение // СПб: Изд-во. Петерб. гос. ун-та экономики и финансов , 2008. C.74–78.
4. Хвостов А. Соичиро Хонда. История успеха [Электронный ресурс]. URL: http://ingenerhvostov.ru/istoriiuspexa/soichiro-xonda-istoriya-uspexa.html (дата обращения 02.02.2016 г.).
5. McGregor,Eugene B., Jr, Campbell, A. K., Macy,John W.,,Jr, & Cleveland, H. (1982). Symposium: The public service as institution. Public Administration Review, 42(4), 304.
Review
For citations:
Proshkina A.S., Yakovlev M.M. THE MOTIVATION FOR IMPROVING THE QUALITY OF PERFORMANCE STATE CONTROL FUNCTIONS IN CONTEXT OF GLOBALIZATION. Business Strategies. 2018;(3):26-28. (In Russ.) https://doi.org/10.17747/2311-7184-2018-3-26-28
Views:
440
Email this article 